Splash Beach Resort, Maikhao Phuket - SHA Extra Plus

If it weren't for a staff member named Paul it would have been a bad experience.I arrived on the 19th October for one night. I called reception early on the 20th to extend and told I needed to go to reception at 12:00pm to make the booking. When I did go to reception I was informed that the Resort was fully booked and informed by two female receptionists there was no possibility of extension. I returned to my room to collect my luggage and thought to check Booking.com. Booking had rooms available. Before making the booking, I then called reception, that rooms were available on the website and whether I should book through Booking.com. The same receptionist told me there was no guarantee the rooms on Booking.com were available and it was for me to take the chance. I did successfully book a room on Booking.com for an additional night and proceeded to reception to pay for the new room. Thankfully this time Paul served me. He was apologetic about the confusion and upgraded my room for an additional two days as required. I think the issue here is that the Resort was fully booked but due to the bad weather the Resort recieved a number of cancellations. This bad experience could easily have been avoided if the first staff member explained the situation and maybe asked me to wait to confirm if there were any cancellations.

The team kindly upgraded us to a small apartment which was a lovely surprise for us! The resort is massive that you have the assistance of an electric buggy to take you round! The beach is beautiful there, infinity pool also as well as the water park!

Favourite things about the hotel were; 1) private pool (we booked penthouse accommodation with its own private pool) 2) fitness classes - my teenage son and I loved the Muay Thai boxing classes & instructors

Totally amazing HOTEL! Great staff, nice rooms, all clean, amazing bar and pool - we simply had a very good time

I am so glad we found this hotel for our family vacation! The hotel area is enormous, and there are free shuttles to take you to various locations (lobby, restaurant, water park, buildings, beach, villas). It has great pools, and the highlight of our stay was the Water Park, which had many slides and play areas for young kids, teenagers, and adults. SO MUCH FUN! Book a room that gives you free access to the Water Park, totally worth it! The breakfast was fantastic, with multiple options of Western and Asian food. You name it, and you'll have it! Eggs, omelets, bacon, bread, croissants, soup, french fries, coffee, milk, tea, delicious cakes, waffles, pancakes, maple syrup, fruits, noodles, etc. Mai Khao Beach is fabulous, and it's next to the airport. While standing on the sand, you can experience the planes reaching the airport runway and flying right above your head.